Beta Testing Mode - Thank you for helping us test! Stripe is in sandbox mode (test payments only). Report issues using the orange button (bottom right).

MyPrjct

Help Center

Find answers to common questions about buying, selling, and using PrjctX.us

Helpful Resources

Seller Guide

Complete guide to selling successfully

Seller Tiers

Learn about tier system & benefits

Shipping Info

Shipping guidelines & best practices

Returns

Return policies & procedures

Still Need Help?

Can't find what you're looking for? Our support team is ready to assist you with any questions or issues.

MyPrjct

Help Center

How do I purchase a part?

What payment methods do you accept?

Is my payment information secure?

Can I negotiate the price with sellers?

How do I know if a part will fit my vehicle?

What if I receive the wrong part?

How long does shipping take?

How can I track my order?

What if my package is lost or damaged in shipping?

Can I pick up items locally instead of shipping?

Do you ship internationally?

What is the return policy?

How do I return an item?

Who pays for return shipping?

How long do refunds take?

How do I create an account?

I forgot my password. How do I reset it?

How do I change my email or password?

How do I delete my account?

Is my personal information private?

How do I start selling?

What fees do sellers pay?

When do I get paid?

How do I improve my seller rating?

Can I edit or delete a listing?

The website is loading slowly or not working

I can't upload photos to my listing

Search is not showing results or wrong results

I'm not receiving email notifications

How do I avoid scams as a buyer?

How do I report a suspicious listing or user?

Are sellers verified?

What if I have a dispute with a buyer or seller?

What items are not allowed to be sold?

Can I sell parts from a salvage vehicle?